Terms & Conditions

PAYMENT

All prices shown are applicable at the time of booking and are not valid in conjunction with any other offer.

Upon arrival at the hotel and check-in you will be asked for a mandatory pre-authorisation to the value of £10.00 from a credit or debit card.

The full price of each stay and any additional charges incurred during your stay are to be settled in full before departure by cash, cheque with current banker’s card, MasterCard, Visa or American Express. We are unable to accept Maestro or Solo cards as a form of guarantee or payment either via our website or Reservations team.

If a promotional rate stay is booked a non refundable and non transferable full pre payment is required prior to arrival and charged to your credit card. Credit card details are otherwise taken only as a booking guarantee for all other rates, unless where detailed.

Your credit card will be charged for the full amount if you fail to settle your account before departure.

VAT is included at the current prevailing rate unless otherwise stated. Bookings are taken at the discretion of The Devonport Hospitality Ltd and are subject to availability. Prices may be restricted or may not apply at certain times.

SPECIAL ARRANGEMENTS

The Devonport treats all guests as individuals and therefore will endeavour to fulfil individual needs during your time here. However, whilst every effort is made to fulfil your requests, unfortunately, we can not always guarantee these and failure to do so will not constitute a breach of contract.

CANCELLATIONS / AMENDMENTS BY US:

Cancellation charges and terms are dependent on the rate type booked for your stay (i.e. Advanced Saver, Promotional and Flex). If staying in a group separate cancellations terms will be applicable.

In the unlikely event that we have to change or cancel your reservation, we reserve the right to do so. If this does arise you can 1) accept the changed arrangements as notified, 2) make an alternative arrangement with us or, 3) cancel your reservation and receive a full refund of any monies paid dependent on rate type booked.

Due to unforeseen circumstances, we reserve the right to cancel any booking made on a promotional rate and rebook on an alternative date – subject to availability.

CAR PARKING

The Devonport has a number complimentary parking spaces, however, cars and belongings are left at your own risk. Devonport Hospitality Ltd does not accept responsibility for loss or damage whilst vehicles are left on the property.

COTS / EXTRA BEDS

Cots and extra bedding are available during your stay, please let us know at time of booking if you have additional needs during your stay. If they are not requested upon time of booking we cannot guarantee availability.

REGISTERED OFFICE

Devonport Hospitality Ltd, Registered in England and Wales, Registered No. 11287464. Registered Office: The Devonport, 16-18 The Front, Middleton One Row, Darlington, DL2 1AS.

PROMOTIONS

All special offers and promotions are subject to availability and Devonport Hospitality Ltd reserves the right to amend or remove details of offers without prior notice. All prices stated are ‘from prices’. All offers and promotions are valid for new bookings only and cannot be used in conjunction with other offer.